This policy explains how we handle shipping, returns, and refunds for purchases made through our website (https://vet-shop.net). Our goal is to ensure you are satisfied with your experience and receive high-quality service.

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. Processing may take longer during high-volume periods or due to stock availability.

Shipping Methods and Time

• Local Shipping (within your country): Estimated delivery is 3–7 business days.
• International Shipping: Estimated delivery is 7–14 business days, depending on customs and location.

Shipping Fees

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the package. Free shipping may apply on certain promotional orders or above a minimum order value.

Tracking and Notifications

Once your order is shipped, you will receive an email with tracking details. You can monitor your package using the provided tracking number.

Delayed or Lost Shipments

While we strive to ensure timely delivery, Vet Shop is not liable for delays caused by the shipping carrier, natural disasters, customs clearance, or incorrect address information.

Return Policy

Return Eligibility

• You may request a return within 14 days of delivery.
• Items must be unused, unopened, and in original packaging.
• We do not accept returns on perishable goods, opened hygiene products, or personalized items unless defective.

Return Procedure

To initiate a return, email us at support@vet-shop.net with your order number and reason for return. We will review your request and provide return instructions.

Return Shipping

• You are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).
• We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

Refund Policy

Refund Approval

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Partial Refunds

In certain cases, only partial refunds may be granted, such as:

• Products with obvious signs of use.
• Any item not in its original condition, damaged, or missing parts not due to our error.

Non-Refundable Items

• Gift cards
• Downloadable software or digital products
• Final sale or clearance items

Exchanges

If you received a defective or damaged item, we offer replacements for the same item. Please contact us within 7 days of delivery to arrange an exchange.

Contact

For any questions or concerns about our shipping or return policy, please reach out to us at: support@vet-shop.net